Our accessibility commitment — Herne Hill garden care

We are committed to providing inclusive garden care across Herne Hill. This Accessibility Statement explains how our Herne Hill gardening services are designed to be usable by as many people as possible, including people with sensory, cognitive, motor, and learning differences. We recognise accessibility as an ongoing responsibility and aim to make both our digital and on-site services accessible, reliable and welcoming.

Our team provides tailored garden maintenance and landscape support with attention to clear communication and accessible booking pathways. We use plain language, readable layouts and consistent navigation to help visitors and clients find information about local garden maintenance in Herne Hill. Where possible we adopt semantic markup and ARIA attributes to support assistive technologies, and we test for contrast and legibility to ensure materials are perceivable.

We design our online content and service descriptions so they can be understood by screen readers and are operable with keyboard navigation. Screen-reader support is implemented through landmarks, alt text for images, accessible form labels and logical reading order. We also use clear headings and structured lists so that people who use assistive technologies can navigate our content efficiently.

How we meet WCAG 2.1 AA and practical measures

We follow Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level as a baseline for our digital accessibility work. Our goal is to ensure gardening services information for the Herne Hill area is perceivable, operable, understandable and robust. This includes ongoing audits, remediation of identified issues, and regression testing when updates are made.

To make our pages operable we prioritise keyboard navigation and focus management so that all interactive elements can be reached without a mouse. We provide visible focus indicators and avoid keyboard traps. When forms are used for booking or enquiries, labels, error messages and suggestions are announced to screen readers and arranged to be machine-readable.

• Screen-reader support: semantic HTML, ARIA where necessary, and descriptive alternative text for images and media.
• Keyboard navigation: full keyboard operability for menus, forms and interactive controls, with clear focus order.
• WCAG 2.1 AA compliance: colour contrast checks, resizable text, and scalable layouts for easier reading when zoomed.

In practice, this means our content about garden clearance, planting and ongoing maintenance in Herne Hill is validated for accessibility, and we work with contractors and partners to ensure any third-party materials meet compatible standards.

We also consider accessibility beyond web pages. On-site interactions, printed materials, and client communications are adjusted on request to accommodate different needs. Our staff receive training in inclusive customer service, including how to communicate clearly with people who are deaf, hard of hearing, have limited speech, low vision or cognitive differences. We review tools and vehicles used during Herne Hill gardening visits to reduce barriers where possible.

We carry out regular reviews and user testing, and we document accessibility issues and remediation steps. When updates are released, we check that keyboard navigation remains intact and that screen-reader announcements match the visible content. We also monitor contrast ratios and font sizing to support readability across devices.

If you have difficulty accessing any part of our gardening services information or require a particular format or assistance to use our services in the Herne Hill area, please contact us with your accessibility request and we will work with you to find a suitable solution. We welcome reasonable adjustments and will respond to requests in a timely manner. This statement is reviewed regularly and updated to reflect improvements and evolving best practices.