Terms and Conditions - Gardening Services Herne Hill
Welcome to our Gardening Services in Herne Hill. These Terms and Conditions govern your use of our services and outline the rights and responsibilities of both parties. By engaging our services, you agree to comply with these terms.
1. Services Provided
We offer a comprehensive range of gardening services tailored to meet the needs of our clients in Herne Hill. Our services include but are not limited to:
- Lawn Mowing and Maintenance: Regular mowing, edging, and lawn care to keep your garden pristine.
- Planting and Landscaping: Design and installation of plants, shrubs, and trees to enhance your outdoor space.
- Garden Clean-Up: Removal of debris, pruning of bushes, and general tidying of the garden area.
- Irrigation Systems: Installation and maintenance of efficient watering systems to ensure healthy plant growth.
2. Booking and Scheduling
To ensure the best possible service, bookings should be made at least one week in advance. We strive to accommodate our clients’ schedules, but availability cannot be guaranteed outside of standard booking periods.
2.1. Appointment Confirmation
Once a booking is made, you will receive a confirmation email detailing the service date, time, and scope of work. Please review this information carefully and notify us immediately of any discrepancies.
3. Payment Terms
All payments are due upon completion of the service unless prior arrangements have been made. We accept various payment methods, including cash, bank transfers, and major credit cards.
3.1. Pricing
Our pricing structure is transparent and based on the specific services requested. Additional costs may apply for specialized tasks or emergency services.
3.2. Invoices and Receipts
An invoice will be provided upon request. Receipts are available for all transactions, ensuring clear documentation of the services rendered.
4. Client Responsibilities
Clients are expected to provide clear access to the garden area and inform us of any potential hazards or restrictions. Ensuring that pets are secured during service times is also appreciated to maintain safety for both our staff and your animals.
4.1. Preparation for Service
Before the scheduled service, clients should remove any valuable or fragile items from the garden to prevent accidental damage. Proper preparation helps us deliver efficient and effective results.
5. Liability and Insurance
While we take every precaution to ensure safety and quality, we are not liable for pre-existing damages or issues within the garden. Our team is insured, providing an additional layer of protection against unexpected occurrences during service delivery.
5.1. Damage and Repairs
In the rare event that damage occurs due to our services, we commit to addressing and repairing the issue promptly and professionally.
6. Cancellation Policy
Clients may cancel or reschedule services with at least 48 hours' notice. Cancellations made within this timeframe will incur no additional fees. Late cancellations may result in a cancellation fee equivalent to 50% of the scheduled service cost.
7. Termination of Services
We reserve the right to terminate services immediately if a client violates these terms or engages in behavior that compromises the safety or integrity of our team.
7.1. Notice of Termination
In cases of termination, clients will be notified promptly, and any pending payments for completed services will be due immediately.
8. Privacy Policy
Your privacy is important to us. We ensure that all personal information collected during the service booking process is kept confidential and used solely for the purpose of delivering our gardening services.
9. Changes to Terms and Conditions
We may update these Terms and Conditions periodically. Clients will be notified of any significant changes, and continued use of our services signifies acceptance of the updated terms.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from our services will be subject to the exclusive jurisdiction of the courts in this region.
10.1. Dispute Resolution
We encourage clients to contact us directly to resolve any disputes. If a resolution cannot be reached, mediation may be pursued before legal action.
11. Intellectual Property
All materials, including designs, images, and written content provided by us, are the intellectual property of our company and may not be used without explicit permission.
12. Force Majeure
We are not liable for any failure to perform our services due to circumstances beyond our reasonable control, such as natural disasters, war, or acts of government.
12.1. Notification
In the event of a force majeure, we will notify clients as soon as possible and work to reschedule services at the earliest convenience.
13. Feedback and Complaints
We value client feedback and strive to continuously improve our services. Complaints should be submitted in writing and will be addressed promptly to ensure satisfaction.
14. Severability
If any provision of these Terms and Conditions is found to be unenforceable, the remaining terms will continue in full effect.
15. Entire Agreement
These Terms and Conditions constitute the entire agreement between the client and our gardening services, superseding all prior agreements or understandings.
By choosing our Gardening Services in Herne Hill, you are entering into a binding agreement under these Terms and Conditions. We are committed to providing exceptional service and fostering a trusted relationship with our clients.